Global Trends in Telecoms BSS and BCC Market Forecasts 2004 (bil

Billing:

Global Trends in Telecoms BSS and BCC Market Forecasts 2004 (billing report)

Chorleywood Consulting Ltd.
Market Study March 2004

http://www.telecomsinfo.com/bulletin_graphics/CCGOT.gif

Global Trends in Telecoms BSS and BCC Market Forecasts 2004 analyses the current BSS market and its future development. It includes details of operators current BSS systems their source and the operators satisfaction with them, drawn from primary research. The report also looks at operators requirements for new systems and their reasons for choosing a vendor. Global Trends in Telecoms BSS and BCC Market Forecasts 2004 reviews operators replacement plans for their BCC systems and forecasts market size and value to 2009.

Why you need to read this report:

Gain a clear overview of the current BSS market - review the changes in the supply and demand over the past two years
Identify future trends - ensure you have the knowledge to capitalise on market changes
Discover the most lucrative regions for vendors in the future
Learn about the opportunities and threats facing the BSS and BCC industry
Find out how satisfied operators are with their systems, and how some of the leading vendors are rated

Drawing on Chorleywood's experience analysing and reporting on the market over 8 years, Global Trends is supplemented by unique material from Chorleywood's Global Target Locator and contracts tables and Billing Plus.

Global Trends in Telecoms BSS and BCC Market Forecasts - 2004 will provide you with the answers to the following key questions:

How is the BCC market developing?
How important is mediation likely to be over the next few years?
What are my competitors doing?
What functionality are operators looking for in their BCC systems?
What are the current trends in procurement strategies?
What is the size of the BCC systems market?
How will the BCC market develop to the year 2009?
How does the installed base of BSS systems vary by size and region?
How satisfied are customers with their current systems?
What are operators looking for in their future BSS systems?
Which vendors keep their customers satisfied?
What is the average life span of a BSS system?

Key features of this report:

Forecasts derived from over 8 years primary research including BCC demand and market value forecasts to 2009 - gain a clear picture of where the market is heading and optimise your investments
Independent analysis of vendors and operators - base your decisions on expert, unbiased commentary
Unique, unbiased satisfaction ratings of vendors - evaluate the relative performance of your competitors and potential business partners
Discussion of some key vendor mergers and acquisitions - get up to speed on significant market developments
Analysis of top vendors installed by region and product type - learn from the successes or failures of your competitors within your own region
Relative strengths of vendors within and across BSS sectors - identify the best vendor for your requirements
An insight into operators' opinions on their systems and what they want from them - understand operators real needs and be best placed to satisfy them.

Global Trends also provides system satisfaction ratings including a closer look at the following vendors who hold key market share: Ace*Comm, ADC, Amdocs, Anite Calculus, Comptel, Convergys, CSG Systems, DST Innovis, Ericsson, Intec Telecom Systems, LogicaCMG, Martin Group, PeopleSoft, Portal, SchlumbergerSema, Siebel.

Who should buy this report

Operators

Gain insight into the needs of your competitors and plan your future strategies
Understand the trends in procurement strategies
Get an insight into future developments in BSS systems
Find out which vendors have been successful over the past three years

Vendors

Learn what functionality operators need from a BCC system
Inform your research and development and sales and marketing strategies
Find out what criteria operators use when selecting a vendor

Consultancies

Keep up-to-date and gain a thorough understanding of latest market developments
Discover new areas for investment

Table of Contents:

1 MANAGEMENT SUMMARY
1.1 Introduction
1.1.1 Background to the report
1.1.2 Ground covered and terminology
1.2 The BSS market
1.2.1 The BCC market
1.2.2 The mediation market
1.2.3 The CRM market
1.3 Purchasing intentions
1.3.1 BCC systems
1.3.2 CRM systems
1.3.3 Mediation systems
1.4 Market value
1.5 System satisfaction
1.5.1 Satisfaction in general
1.5.2 BCC system satisfaction
1.5.3 CRM system satisfaction
1.5.4 Mediation system satisfaction
1.6 Winners and losers
1.6.1 BCC market
1.6.2 CRM market
1.6.3 Mediation market
1.7 Report structure
2 OVERVIEW OF
THE BSS MARKET
2.1 Purpose of the report
2.2 Changes in the demand side
2.2.1 Lack of con .dence in
telecoms markets
2.2.2 But it ’s not all doom and gloom
2.2.3 Effect of market conditions on
the BSS market
2.2.4 Operator consolidation
2.2.5 New licences
2.2.6 New services
2.3 Changes in the supply side
3 INSTALLED BASE
3.1 Overview of the installed base
3.2 Ways of procuring a system
3.2.1 In-house development
3.2.2 Third-party systems
3.2.3 Outsourcing and ASP
3.3 Source of installed base
3.3.1 Source of BCC systems
3.3.2 Source of CRM systems
3.3.3 Source of mediation systems
3.4 Third-party systems
installed base
3.4.1 Source of data
3.4.2 Installed base of major BCC
vendors (2003)
3.4.3 Installed base of major CRM
vendors (2003)
3.4.4 Installed base of major mediation
vendors (2003)
3.4.5 Regional strength of major vendors
all system types 2003
3.5 Changes in BCC installed base
1999-2003
3.6 Analysis by sector
3.6.1 Cross-sector systems
3.6.2 Size of operators
4 MARKET SHARE OF
NEW SALES
4.1 Overview of the new sales data
4.2 Share of new sales 2001-2003
4.2.1 Overall sales 2001-2003
4.2.2 BCC sales 2001-2003
4.2.3 CRM sales 2001-2003
4.2.4 New mediation sales 2001-2003
4.3 Vendor ’s income
4.3.1 Value of new sales of
selected vendors
4.3.2 Income from supporting
installed base
5 PURCHASING CYCLES
5.1 Historic purchasing patterns
5.1.1 Number of BCC systems installed
each year
5.1.2 Age of BCC system at replacement
5.1.3 Number of CRM systems installed
per year 1990-2003
5.1.4 Number of mediation systems
installed 1990-2003
5.2 Purchase intention ratings
5.2.1 Methodology
5.2.2 Purchase intentions – BCC
5.2.3 Purchase intentions – CRM
5.2.4 Purchase intentions – BCC
6 SATISFACTION WITH
CURRENT SYSTEMS
6.1 Overview of satisfaction ratings
6.1.1 The value of satisfaction ratings
6.1.2 The questions have changed
over time
6.1.3 Description of the questions
6.2 Overall satisfaction ratings
– BCC
6.2.1 Integration elements – BCC
6.2.2 Operation-related elements – BCC
6.2.3 BCC overall satisfaction ratings
– certain vendors
6.2.4 Satisfaction by element – BCC
6.3 Overall satisfaction ratings
– CRM
6.3.1 Integration elements – CRM
6.3.2 Operation-related elements – CRM
6.3.3 CRM overall satisfaction ratings
– certain vendors
6.3.4 Satisfaction by element – CRM
6.4 Overall satisfaction ratings
– mediation
6.4.1 Integration elements – mediation
6.4.2 Operation-related elements
– mediation
6.4.3 Mediation overall satisfaction ratings
– certain vendors
6.4.4 Satisfaction by element – mediation
7
PROCUREMENT STRATEGIES
7.1 Current and future source
of systems
7.1.1 Overview of system sources
7.1.2 Operators ’ current and planned
source of systems
7.2 System requirements
7.2.1 Overview of system requirements
7.2.2 System requirements – BCC
7.2.3 System requirements – CRM
7.2.4 System requirements – mediation
7.3 Reasons for choosing a vendor
7.3.1 Overview of reasons for choosing
a vendor
7.3.2 Operators ’ reasons for choosing
a vendor
8 FORECASTS OF BCC
MARKET VALUES
8.1 Number of telecom
operators worldwide
8.2 The changing world
telecom market
8.2.1 New entrants
8.2.2 Saturation
8.2.3 Estimated growth in number
of operators to 2009
8.3 BCC system requirements per
year to 2009
8.3.1 A mix of replacement and
new systems
8.3.2 Why the BCC market is declining
8.4 Estimated BCC market value
to 2009
8.4.1 Methodology
8.4.2 Current BCC market value (2004)
8.5 Regional forecasts
8.6 Implications of the forecasts
APPENDIX
Source of data
Methodology
Supplementary tables

For full details, please email jeremyk@cmsinfo.com

Order Form

CMS, P&A House, Alma Road, Chesham, Bucks. HP5 3HB, UK
Tel: +44 (0)1494 771734
Fax: +44 (0)1494 778994
e-mail: jeremyk@cmsinfo.com
Please note: calls to and from CMS may be recorded for quality control and training purposes.

For more information about us, visit CMSinfo.