Mobile:
Wireless Instant Messaging: Propelling SMS and Desktop IM to the Next Level (report)
Datacomm Research
Market Study October 2003
Mobile operators are wise to invest in wireless instant messaging. Operators can obtain far higher revenue per megabyte from messaging services than from generic IP services--today, operators collect approximately 100 times as much. This report provides an in-depth look at wireless instant messaging opportunities and challenges. Essential reading for operators interested in extending SMS's success and public IM service providers interested in tapping enterprise opportunities.
Wireless Instant Messaging will enable mobile phone operators to transform short message service (SMS) into a more powerful service integrating presence, location, sophisticated user preferences, and multiple media. That is one of the conclusions of the new 54-page report, Wireless Instant Messaging: Propelling SMS and Desktop IM to the Next Level, released today by Datacomm Research Company.
“Wireless instant messaging presents significant consumer and enterprise opportunities for mobile phone operators,” said Peter Rysavy, President of Rysavy Research and the report’s author. "A large share of SMS traffic will migrate to feature-rich wireless instant messaging," he added.
“This report makes sense out of the burgeoning instant messaging market, and explains how wireless will spur interoperation between proprietary systems—leading to the widespread adoption of standards,” said Ira Brodsky, President of Datacomm Research Company.
Wireless Instant Messaging: Propelling SMS and Desktop IM to the Next Level is the result of numerous interviews with leading operators, software developers, and IM experts. The report includes sections on Technology Considerations, The Future of Messaging, and Threats, Opportunities & Strategies. More than 50 vendors are profiled.
Rysavy Research provides clients details and insight into wireless networking, assisting them in defining strategic directions, conducting market research, and deploying wireless applications. More information is available from the firm's Web site at www.rysavy.com.
Wireless Instant Messaging: Propelling SMS and Desktop IM to the Next Level is the latest in Datacomm Research's CompetitiveEdge™ family of reports and is available for $995.00 (PDF version). The price includes one hour of follow-on consultation. The report may be ordered online at the firm’s secure website www.datacommresearch.com. Visa, MasterCard, and American Express accepted. Orders may also be faxed to (314) 514-9793, phoned to (314) 514-9750, or mailed to Datacomm Research Company,
Additional conclusions found in Wireless Instant Messaging: Propelling SMS and Desktop IM to the Next Level:
- Mobile operators are wise to invest in wireless instant messaging. Operators can obtain far higher revenue per megabyte from messaging services than from generic IP services. Today, operators collect approximately 100 times as much revenue/MB from short message service as they do from IP transport services.
- Instant messaging is on the verge of widespread acceptance as a business productivity enhancement tool. As enterprises deploy IM systems, they will want to extend them to mobile users.
- The dominant instant messaging systems today are based on proprietary protocols with no interoperability between service providers. However, standards-based solutions will be essential for interoperability between mobile phone operators, Internet-based IM service providers and enterprise systems, as well as to integrate presence and location.
- Most wireless IM solutions have been awkward, using either SMS with obtuse session-control messages or WAP minibrowsers. Needed are easy to use local clients that can access multiple services (e.g., enterprise and consumer). Fortunately, the increasing processing power of mobile devices (including Java and BREW support) and standards efforts (e.g., Wireless Village) tend to favor the local client approach.
- Successful IM services will ultimately be based on presence-enabled address books. Address books will automatically show the availability of people, perhaps including their location, and will give users means to define communications preferences, e.g., text while in a meeting, location information only when working, and push-to-talk with family members or select friends.
Table of Contents
Published Q4, 2003. 54 pages. 9 tables & figures.
THE FUTURE OF SMS & INSTANT MESSAGING
INTRODUCTION
KEY CONCLUSIONS
INSTANT MESSAGING MARKET TODAY
Overview
Enterprise versus Consumer Messaging
Wireless IM Drivers
Wireless IM Ecosystem
WIRELESS INSTANT MESSAGING ISSUES
Lack of Integration
Difficult to Use
Lack of Interoperability
TECHNOLOGY CONSIDERATIONS
Cellular Network Capabilities
Wireless LAN Technology
Internet Multimedia
Presence
Location-Based Services
Security Considerations
Instant Messaging Standards
Session Initiation Protocol (SIP)
Instant Messaging and Presence Protocol (IMPP)
SIP for Instant Messaging and Presence Leveraging Extensions (SIMPLE)
Extensible Messaging and Presence Protocol (XMPP)
Wireless
Presence & Availability Management (PAM) Working Group
THE FUTURE OF MESSAGING
Interoperable Services
Standards Based
Presence-Enabled Address Book
Automated Operation Based on Profiles
Smart Clients
THREATS, OPPORTUNITIES AND STRATEGIES
Cellular Operator Strategies
Service Provider Strategies
Device Vendor Strategies
Infrastructure Vendor Strategies
Software Vendor Strategies
VENDOR AND OPERATOR PROFILES
Cellular Operators
AT&T Wireless
Cingular Wireless
Nextel
Sprint PCS
T-Mobile
Verizon Wireless
IM Service Providers
AOL
ICQ
MSN
Yahoo
Device, Infrastructure and Software Vendors
ActiveBuddy, Inc.
Agile
Akonix Systems, Inc.
All Instant, Inc.
Antepo
Apple
Applied Messaging Corp.
Bantu, Inc.
BEA Systems
Black Octopus
Cerulean Studios
Comverse (Odigo)
Danger, Inc.
Dynamicsoft
Ecrio Inc.
FaceTime Communications
Fastmobile
Followap
General Wireless
Good Technology
Groove Networks Inc.
Hotsip
IBM
Ikimbo
Infinite Agent
Invertix Corp.
Jabber, Inc.
MessageVine
Microsoft (
MobileIM
NMS Communications (MessageMachines)
One Voice Technologies
OpenWave
OZ Communications
PeopleSoft
Research in Motion
Ruksun Software Technologies
Salesnet
Simplewire, Inc.
Telecommunication Systems
The Messaging Architects
Vayusphere
TABLE OF ACRONYMS
| Figures |
| Figure 1, Forecasted wireless IM users, worldwide (in millions) |
| Figure 2, Danger Sidekick |
| Figure 3, Interoperability between IM vendors |
| Figure 4, Future IM interoperability |
| Figure 5, Nokia 6800 |
| Tables |
| Table 1, Wireless IM ecosystem |
| Table 2, Key attributes of IM standards |
| Table 3, Comparison of ‘big three’ public IM service providers |
| Table 4, Acronyms |
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