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Mobile:

Instant Messaging (IM) - Evolving into a multimedia hub

iDate
Market Study  January 2006

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Table of Contents

http://www.telecomsinfo.com/bulletin_graphics/idate_175px.jpeg After having enjoyed spectacular development in the consumer internet market, instant messaging (IM) is now taking hold as a key communication service in other markets as well (business, mobile).
 
 IM is changing from a stand alone application perse into a multimedia hub
 
• A killer app on the web, wildly popular amongst the youngest users
• Continually enhanced communication and personalisation services
• Strong interest from some ISPs as a communication hub (VoIP, webconferencing…)
• But VoIP is posing a limited threat to IM
 Fixed IM is a strategic tool and so attracting new players
 
• A profitable business model impeding attempts of interoperability developments
• A market dominated and locked down by a handful of global portals (AOL, MSN, Yahoo!) and by local players in Asia (QQ, NateOn, etc…)
• A host of new entrants, both large portals (Google), communities and ISPs
 Mobile IM poised to take off
 
• The first successful services in South Korea and the United States
• Failures in Europe
• Growth via necessary relationships with fixed IM portals
• Major opportunities to boost traffic and drive migration to unlimited data flat rates
 IM as a reference collaboration tool for businesses
 
• A market structure already in line with professional software practices
• Integrating the presence of other collaborative tools and vertical applications
• Developing into a convergent and contextual communications interface (PC, fixed, mobile, …)
 Close-up on markets and usage
 
• South Korea
• France
• USA
 Players
 
• AOL
• BT
• China Telecom
• Ericsson
• Google
• IBM
• IM Logic
• Jabber
• KTF
• Microsoft
• Nokia
• Novell
• O2
• Orange
• Reuters
• RIM
• SBC
• SK Telecom
• Skype
• Sun
• Tencent (QQ)
• Tiscali
• T-Online
• Vodafone
• Wanadoo
• Verizon Wireless
• Yahoo!




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