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Mobile:

Mobile VPN's

BWCS
Market Study  July 2004

Paper - GBP 995.00  
Single-user PDF - GBP 995.00  


http://www.telecomsinfo.com/bulletin_graphics/VPN_thumbnail.jpeg Converting technological promise into revenue streams for operators and vendors

The technological barriers for mobile VPN adoption are coming down. With the increasing availability of 3G, the long-awaited emergence of GPRS Service Level Agreements, roaming between cellular and Wifi networks using uniform log-on procedures, and secure technologies such as SSL, mobile VPN vendors are now able to make a compelling case for their solutions. And yet, enterprise customers are unconvinced. Take-up of mobile VPNs to date has been disappointing. GPRS data cards have failed to capture the imagination of the enterprise community.

If your company has invested in the development of mobile VPN technology, where do you go from here? Do you write off your investment as a pipe dream that failed to make it in the real world? Do you resign yourself to the fact that MVPNs will remain a niche solution adored by a few and ignored by everyone else?

Or do you plough on in the hope that one day corporate IT managers will see the light? After all, the feedback from companies which have implemented innovative solutions such as Field Force or Sales Force Automation suggests that the benefits are convincing. Word will get round, eventually.

BWCS believes that either choice might be a costly mistake. The report argues that operators and vendors need to take a proactive role in bridging the education gap between suppliers and customers. Enterprise users have legitimate concerns about ROIs and productivity gains from mobile VPNs, about security, cost of ownership and compatibility with existing fixed-line VPN equipment. While it would be unfair to say that mobile operators and their vendor and system integrator partners are unaware of these concerns, their efforts to address them have had only limited success. So far the message has failed to come across.

In-depth research

In researching Mobile VPNs, BWCS has spoken to key operators, technology providers and users involved in this sector to gain an in-depth insight into what is holding back the market. It highlights areas of concern to users and gives real-life examples of successful approaches in addressing them. The report also includes a clear guide to the different VPN solutions available to date and their pros and cons from the perspective of both the mobile operator and the enterprise end-user.

Mobile VPNs addresses key questions such as:

What do enterprises want from a mobile VPN implementation?

What are the main factors which have hindered the adoption of mobile VPNs to date?

What mobile VPN solutions are currently available in the marketplace, and how do they compare?

How do network-based VPNs differ from end-to-end VPNs?

What are the respective pros and cons of SSL and IPSec?

How can operators make their GPRS offering more attractive to corporate IT and network managers?

How can operators and their vendor and SI partners demonstrate the benefits of mobile VPNs to sceptical enterprise users?

What strategies have been adopted by leading operators and vendors to build up the market for mobile VPNs?

Contents list:

1    Executive Summary
1.1  Everything to play for
1.2  Why have mobile VPNs failed to take off?
1.3  What do enterprises want?

2    Defining Mobile VPNs
2.1  A need for clear definitions
2.2  VPNs and remote access: a brief history
       2.2.1 The birth of VPNs: ATM and Frame Relay
       2.2.2 Remote access over dedicated links: PSTN and ISDN dial-up
       2.2.3 The next phase: IP VPNs
       2.2.4 Remote access over a VPN: leveraging the public Internet
2.3  What is a mobile VPN?
       2.3.1 Overview
       2.3.2 Different mobile VPN categories
2.4  End-to-end mobile VPNs
       2.4.1 Network architecture
       2.4.2 'Encryption tax' on bandwidth
       2.4.3 How can mobile operators differentiate themselves?
2.5  Network-based mobile VPNs
      2.5.1 Network architecture
      2.5.2 Non-payment of the encryption tax
      2.5.3 Higher-margin VAS opportunities for mobile operators
      2.5.4 Addressing split-tunnelling security fears
      2.5.5 Enhanced security with a private APN?
2.6  Application-specific VPNs (SSL)
     2.6.1 Overview
     2.6.2 SSL moves by Cisco and Nortel
     2.6.3 SSL and IPSec VPNs: a comparison
     2.6.4 SSL advantages over IPSec-based VPNs: summary
2.7  Mobile voice VPNs

3     Barriers to Adoption
3.1  Overview
3.2  Unreliable GPRS data performance
       3.2.1 Overview
       3.2.2 Why is GPRS unreliable?
       3.2.3 Heterogeneous and bursty data equals chaos
       3.2.4 The Cellglide proposition: Mobile Traffic Shaper (MTS)
       3.2.5 Which applications need SLAs?
       3.2.6 Cellcom: a mobile operator's verdict on MTS
3.3  Mobile data pricing
       3.3.1 Too high
       3.3.2 Too unpredictable
       3.3.3 Different approaches to mobile data pricing
       3.3.4 Mobile e-mail: the need to address IT managers' cost concerns
3.4  Smartphone support management
       3.4.1 A growing problem
       3.4.2 The cost of smartphone support
       3.4.3 The Intuwave proposition: m-Support
       3.4.4 An outsourcing opportunity for mobile operators

4  Mobile VPN Benefits
4.1  Overview
4.2  Field Force Automation
       4.2.1 Overview
       4.2.2 Taskforce: the Vidus proposition
       4.2.3 How does Taskforce work?
       4.2.4 New revenue streams
       4.2.5 The importance of customised solutions
       4.2.6 NTL: a cable company's FFA requirements
       4.2.7 EHU: an energy utility's FFA requirements
       4.2.8 SI partnerships and tailored messages
4.3  Sales Force Automation
       4.3.1 Lucent case study: Spanish insurance company

5  Mobile Operator Strategies
5.1  mmO2
       5.1.1 Company background
       5.1.2 Financial performance
       5.1.3 Mobile data performance
       5.1.4 Threats to voice revenue underline importance of data
       5.1.5 Mobile VPN strategy
       5.1.6 Mobile VPN portfolio

5.2  T-Mobile International
       5.2.1 Background
       5.2.2 3G presence
       5.2.3 Mobile data strategy for enterprise
       5.2.4 Mobile VPN strategy
5.3  Vodafone
       5.3.1 Company background
       5.3.2 Mobile data strategy
       5.3.3 Mobile VPN strategy
       5.3.4 Can 3G speed up mobile VPN adoption rates?

6     Fixed Line Operator Strategies
6.1  Colt Telecommunications
       6.1.1 Background
       6.1.2 Remote mobile/wireless access services
       6.1.3 Mobile/wireless strategy
       6.1.4 Future directions
6.2  Infonet
       6.2.1 Background
       6.2.2 Remote access portfolio
       6.2.3 Future directions: smartcard/SIM-based authentication
6.3  Equant
       6.3.1 Background
       6.3.2 Remote wireless access services
       6.3.3 Strategy

7     Vendor Strategies
7.1  Lucent Technologies: 3G mobile data evangelist
       7.1.1 Background
       7.1.2 Extolling high-speed mobile data for the enterprise
       7.1.3 3G data cards to kick-start the market
       7.1.4 Mobile VPN portfolio
7.2  Ericsson: voice first, data later
       7.2.1 Background
       7.2.2 Mobile VPN portfolio

 











 





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