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Mobile:
BWCS
Market Study November 2003
The wireless enterprise has been delayed. Problems with immature technologies plus the global recession have pushed back implementation. As a result, mobile operators and vendors have found the going tough in this vital sector. As technologies mature and the economy improves, many key issues remain unclear. What mobile solutions will be deployed in the corporate sector and what will be the benefits to enterprise customers, operators and solutions providers?
‘Overcoming the Barriers to the Wireless Enterprise’ takes a detailed look at the solutions offered by ten of the largest mobile solutions providers and their progress towards making the wireless enterprise a reality. We examine the resources they have allocated to this task, their track record to date and the R&D dedicated to future offerings. We have asked them about their mobile strategies and included case studies of recent wireless deployments.
Professional services firms and systems integrators claim to have the necessary enterprise relationships and expert knowledge to take the lead in delivering mobile computing solutions. They can play a decisive role by providing those essential missing elements of expertise that the wireless industry lacks. But how effective are they at wireless systems integration and how much importance do they attach to this part of their business? Which of these companies will be the right partner for wireless operators anxious to gain a foothold in the lucrative enterprise sector?
These are just some of the questions ‘Overcoming the Barriers to the Wireless Enterprise’ aims to answer. Specifically, the report will ask:
• What are the main barriers that must be overcome in enabling the wireless enterprise, and how are they ranked in importance?
• What role do systems integrators and other solutions providers play in this process?
• What is the business case for implementing large-scale wireless enterprise solutions?
• What solutions have been implemented to date, and what have been the benefits for the customer?
• What future solutions are in the process of being developed, and where do leading executives see the industry going?
• What technologies – GPRS, 802.11, 3G – will be key to future developments in the corporate sector?
• How can operators and solutions providers cooperate effectively to drive the adoption of wireless solutions in the enterprise?
Who should read this report
‘Overcoming the Barriers to the Wireless Enterprise’ will assist newer entrants to the wireless solutions space in understanding the business model and method of engagement of the market leaders, together with the skill sets and resources they possess. As such, it represents a vital competitive analysis tool for anyone serious about being a major player in this sector.
The report will enable wireless operators and corporate customers to gain a better understanding of the often complex structures and operations of enterprise solutions providers and help them create effective partnerships. ‘Overcoming the Barriers to the Wireless Enterprise’ is also essential reading for equipment vendors and consulting companies seeking to strengthen their presence in this promising and still underdeveloped market. 1 Executive Summary
2 Introduction
3 Barriers to Deployment
3.1 What do users see as the main barriers?
3.2 Technical barriers
3.2.1 Security
3.2.2 Integration issues
3.2.3 Network performance
3.3 Business barriers
3.3.1 Management awareness
3.3.2 Making the business case
3.3.3 Cost
4 The Role of Solutions Providers
4.1 The role of mobile operators
4.2 The business case and the role of consultancy firms and systems integrators
4.3 Strategy creation role for mid to longer term
5 Solution Provider Profiles
5.1 IBM: Pervasive/Wireless e-business
5.1.1 Organisation
5.1.2 Wireless headcount
5.1.3 Wireless revenues
5.1.4 Annual Report
5.1.5 Case studies/pilot research projects
Metro Future Store Initiative
Aviva Norwich Union
5.1.6 Laboratories & demonstration centres
5.1.7 Wireless strategy
5.1.8 Partners
5.2 Logica CMG: Wireless enterprise offerings
5.2.1 Organisation
5.2.2 Wireless headcount
5.2.3 Wireless revenues
5.2.4 Annual Report
5.2.5 Case studies/pilot research projects
Britannia Airways
Queensland Transport
5.2.6 Laboratories & demonstration centres
5.2.7 Wireless strategy
5.2.8 Partners
5.3 Computer Sciences Corporation (CSC): Business Mobility Solutions
5.3.1 Organisation
5.3.2 Wireless headcount
5.3.3 Wireless revenues
5.3.4 Annual Report
5.3.5 Case studies/pilot research projects
5.3.6 Laboratories & demonstration centres
5.3.7 Wireless strategy
5.3.8 Partners
5.4 Nokia Enterprise Solutions
5.4.1 Organisation
5.4.2 Wireless headcount
5.4.3 Wireless revenues
5.4.4 Annual Report
5.4.5 Case studies/pilot research projects
Fujitsu Invia
5.4.6 Laboratories & demonstration centres
5.4.7 Wireless strategy
5.4.8 Partners
5.5 Deloitte – Global Wireless Initiative
5.5.1 Organisation
5.5.2 Wireless headcount
5.5.3 Wireless revenues
5.5.4 Annual Report
5.5.5 Case studies/pilot research projects
Sun Microsystems
5.5.6 Laboratories & demonstration centres
5.5.7 Wireless strategy
5.5.8 Partners
5.6 Hewlett Packard (HP) – Mobility Enterprise Program
5.6.1 Organisation
5.6.2 Wireless headcount
5.6.3 Wireless revenues
5.6.4 Annual Report
5.6.5 Case studies/pilot research projects
HP United Kingdom
Open Mind - mobilising the workforce
5.6.6 Laboratories & demonstration centres
5.6.7 Wireless strategy
5.6.8 Partners
5.7 Cap Gemini Ernst and Young (CGEY) – Global Mobility Solutions
5.7.1 Organisation
5.7.2 Wireless headcount
5.7.3 Wireless revenues
5.7.4 Annual Report
5.7.5 Case studies/pilot research projects
BT Industries - field service mobility
Shenker – mobile logistics
5.7.6 Laboratories & demonstration centres
5.7.7 Wireless strategy
5.7.8 Partners
5.8 Electronic Data Systems Corporation (EDS) – Enterprise Mobility Services
5.8.1 Organisation
5.8.2 Wireless headcount
5.8.3 Wireless revenues
5.8.4 Annual Report
5.8.5 Case studies/pilot research projects
Veterans Health Administration
Sanitas – mobile hospital management system
FLS Aerospace
5.8.6 Laboratories & demonstration centres
5.8.7 Wireless strategy
5.8.8 Partners
5.9 Accenture – Wireless Data
5.9.1 Organisation
5.9.2 Wireless headcount
5.9.3 Wireless revenues
5.9.4 Annual Report
5.9.5 Case studies/pilot research projects
Sonera Zed
5.9.6 Laboratories & demonstration centres
5.9.7 Wireless strategy
5.9.8 Partners
5.10 Siemens Business Services – Mobile Solutions
5.10.1 Organisation
5.10.2 Wireless headcount
5.10.3 Wireless revenues
5.10.4 Annual Report
5.10.5 Case studies/pilot research projects
CSD - improving customer service operations
5.10.6 Laboratories & demonstration centres
5.10.7 Wireless strategy
5.10.8 Partners
6 Conclusions
For full details, please email jeremyk@cmsinfo.com
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