Free newsfeeds and
newsletter trials!




Contact Management Speech Applications:

Contact Management Speech Applications: (Strategy Focus) - Market sizing and identification

Datamonitor
Market Study  April 2006

Single-user PDF - USD 1895.00  


Table of Contents

http://www.telecomsinfo.com/bulletin_graphics/top_titlebar.gif

Introduction

As the value of speech shifts further up the value chain stack, speech applications will become the most important aspect of a speech solution. Solution sales will be heavily dictated by the availability and functionality of certain speech applications. Vendors will need to target resources by application and vertical in order to generate profitable revenue growth in the voice business market.

Scope

  • Segmentation and growth of contact management speech applications.

  • Primary drivers for investment in call routing applications.

  • Discussion of NLU call routing and basic call routing speech applications.

Report Highlights

Increasing call volumes in contact centers.

The size of speech implementations among installed base customers is growing.

Best practices in natural language understanding (NLU) call routing design and deployment are improving

Reasons to Purchase

  • Understand the market and key trends for contact management speech applications.

  • Uncover the growing opportunity for NLU call routing speech applications in the enterprise.

  • Compare market figures on basic call routing, auto-attendant, NLU call routing and VAD applications.

 





For full details, please email michellen@cmsinfo.com

Order Form



CMS, P&A House, Alma Road, Chesham, Bucks. HP5 3HB, UK
Tel:     +44 (0)1494 771734
Fax:   +44 (0)1494 778994
e-mail: michellen@cmsinfo.com
Please note: calls to and from CMS may be recorded for quality control and training purposes.
copyright © 2008 all rights reserved

For more information about us, visit CMSinfo.

footer bar