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Market Data:
Zetetic Consulting
Market Briefing October 2005
The threat to IT and business operations from high profileevents such as the millennium bug, malicious virus attacks and hacking are well recognised. What is less widely recognised is the threat to business efficiency from lingeringillnesses that can affect IT departments over a longer periodof time.
Are you getting the required level of performance from your IT operations? Are you getting value for money from the investment made in IT infrastructure and staff? If not, you should be checking the health of your IT operation,identifying any ailments and prescribing effective remedies.
The impact of an underperforming sales or finance department is soon recognised and the issues addressed. The underperformance of an IT department is often much more difficult to assess and to rectify.
This new 90-page, step by step guide provides a practical methodology for evaluating the general health of an IT department.
The health check methodology is equally applicable to both internal IT departments and outsourced IT operations and can be undertaken for individual areas, or for the IT function as a whole.
The Zetetic IT health check is designed to enable senior business managers tocommission an objective assessment of IT performance in the areas of:
end-user support IT operations systems development and project management systems architecture and functionality department management.This new guide to undertaking an IT health check from Zetetic Consulting enables a clear appraisal of the general health of IT functions and the business systems currently in use andprovides advice on how the most common ailments can be identified and tackled.
The Zetetic IT Health Check looks at how end users perceive the service they receive and the systems they use and also gauges the skills and the standards of those providing the service. In addition, it provides a methodology by which systems can be assessed in relation to business need.
The health check has been designed for use by non-IT managers, auditors and IT professionals and uses questionnaires and structured scorecards as part of a step by step guide for the health check practitioner. The Zetetic health check would be particularly beneficial to:
Senior management who understand the need for a strong IT service, but feel that their current IT function is not delivering what is required and want to work with the IT function/serviceprovider to address issues found
Internal auditors looking for a practical methodology that can be used to determine the general health of an IT function.
IT management who want a means of establishing end user views of the service(s) provided and a method of measuring the health of the IT function and/or 3rd party suppliers.
Based on the results of the health check a detailed action plan can be developed to address perceived and real ailments that are affecting your IT function.
For further information, contact Jeremy Kearney
For full details, please email jeremyk@cmsinfo.com
CMS, P&A House, Alma Road, Chesham, Bucks. HP5 3HB, UK
Tel: +44 (0)1494 771734
Fax: +44 (0)1494 778994
e-mail: jeremyk@cmsinfo.com
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