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Regional Markets:

Revenue Assurance and Fraud: Part 3 of Caribbean Telecoms Executive Briefings

Baskerville Communications
Management Report  April 2005

Single user PDF - GBP 470.00  
Multi-user online PDF (1-5 use - GBP 1050.00  


Table of Contents

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Liberalization of the Caribbean telecoms industry has provided numerous benefits to all parties involved: carriers, consumers, and the local governments. However, the increase in the number of mobile operators and the introduction of new services also presents an opportunity for an increase in fraud practices, which lead to bad debt and lost revenue.

As many of the region's mobile markets reach saturation levels, the mobile operators also need to switch their strategy from merely adding as many new customers as they can to seeking alternative ways to increase their EBITDA. To do this, many operators are using a strategy of introducing new services while introducing processes to minimise costs.

Revenue Assurance and Fraud looks at the potential dangers of fraud and other forms of revenue leakage and the processes that are available to deal with them, offering an up-to-date thorough analysis of revenue assurance and fraud reduction strategies. The report also addresses revenue collection, creating proper auditing and backup checks on billing systems.

Revenue Assurance and Fraud provides an essential guide to the current market status, with a unique level of detail that includes:

Guide to revenue assurance

  • The revenue assurance process
  • TSTT of Trinidad & Tobago revenue assurance case study

Identifying fraud

  • Mobile and fixed network, internal, partner and subscription fraud
  • Potential fraud loss scenarios for Cable & Wireless in the Caribbean

Fraud management systems

  • Neural networking, SS7 technology
  • Management systems' scalability
  • Acquiring a fraud management system - build or buy?
  • Return on investment
  • Fraud management platform functionality

Key questions answered in this report:
What measures will Caribbean operators need to implement to minimise costs and how does revenue assurance fit into this?
How can human error as well as fraud be tackled in the Caribbean market?
How can criminal activity, such as identity theft and criminals' use of prepaid accounts, be prevented?
Internal fraud can be a major headache, what practical measures can operators take to prevent it?





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